Pay and Conditions in Call Centres 2007/08

Companies covered in the report

Affinity Sutton Group
Arval UK
Asda Stores
Automobile Association
AXA Life
BGL Group (formerly
Budget Insurance)
BOC
Bristol Wessex Billing
Services
British Gas Residential
Brittany Ferries
The BSS Group (PTS)
Buckinghamshire County
Council
Carole Nash Insurance
Center Parcs
Chubb Insurance Co
Europe
City of Sunderland Council
Comet Group
Convergys CMG UK
Cooperative Financial
Services
Coors Brewers
CPP
CSMA
Debenhams
Derbyshire Police
DVLA
East Midlands Housing
EDF Energy
EMI Music UK & Ireland
esure
FMG Support
Glasgow City Council
GMAC-RFC
Hambleton District Council
Hanover Housing
Association
HBOS
Holiday Extras
Hutchison 3G UK
International Financial Data
Services
Invicta Telecare
Kingston Communications
Lloyds TSB
Loop Customer
Management
M&G Investments
Maidstone Borough Council
Next Retail
NHS Direct
Opodo
PDSA
QVC
Ricoh UK
Royal Bank of Scotland
Royal & SunAlliance
RWE npower
Scottish Exhibition Centre
Scottish Power
Signet Trading
St Andrew’s Group
Standard Life Assurance
Sykes Europe
Tesco
Ticketmaster UK
Ventura
Volkswagen Financial
Services UK
Wales & West Housing
Association
William Hill
Yorkshire Building Society