Extract from IDS Executive Compensation Review 321

Pay for call centre managers

With more and more companies repatriating their call centre operations back to the UK it is important that employers are able to benchmark the remuneration of their key management employees, in an industry known for its recruitment and retention difficulties.

This article looks at the pay of three management posts in the sector: call centre managers; training managers and management information analysts and provides minima, maxima and midpoint salary rates for these positions. As the range of job titles within the managerial function is so wide, a separate, more detailed breakdown for specific roles is also provided. The latest salary reviews and bonus awards are also discussed, and a detailed table provides information on around 50 named organisations, giving the range of salaries for the top call centre manager role within the organisation; the call centre size and details of the latest salary review and bonus payments.