HR Service Centres

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HR Service Centres

IDS HR Studies 888

Product ID: 256161

Published by: IDS

Publication Date: 16 February 2009

Format: Paperback

£126.00

Free UK delivery

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Product Description

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Product Description

An HR service centre is designed to act as the lynchpin of a centralised HR function. By establishing a single unit to handle routine HR administrative activity, employers hope to provide a more cost-effective, consistent and responsive service, and to free up HR specialists to focus on supporting business strategy.

This IDS HR Study covers:

The business case for establishing an HR service centre
The key steps in implementing an HR service centre
What a service centre does
How employees contact the service centre
The typical structure of an HR service centre
Training HR service centre staff
How the performance of a centre is assessed

Contents

OVERVIEW
Are you being served?

ANALYSIS
Centralising HR service provision

The business case
Implementing an HR service centre
What a service centre does
Contacting the service centre
Service centre structure
Motivating employees
Assessing performance
Future developments

CASE STUDIES

Royal Mail Group
Capgemini UK
HM Prison Service
Amey
Surrey County Council
Cheshire HR Service

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